Welcome to the Support Center

IT issue? Create a ticket to alert the first available technician.

How to submit a ticket:

Option A (account required):
You must sign in or create an account using your company email. Track and maintain your tickets by logging into your account.

Option B (no account required):
Send an email to tickets@nexusfw.com to automatically create a support ticket. You must use a company-issued email address.

Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status

For urgent issues:

For urgent issues affecting mission critical systems, contact us via phone and ask for the first available technician.
Phone: 260 425 2096

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